Loading...
Loading...
Global Infrastructure Operations
March 2025 – August 2025
I contributed to the Enterprise Architecture and Automation team, balancing large-scale ServiceNow development with a rigorous technical training program (Project Summit) where I engineered microservices and AI-driven monitoring systems.
Hands-on experience across enterprise infrastructure, automation, and advanced technologies
End-to-end design, configuration, and deployment of Incident, Problem, Change Management, and Service Catalog modules.
Specialized research into Agentic AI systems for ServiceNow to automate complex ITSM decision-making workflows.
Worked with Retrieval-Augmented Generation to enhance technical documentation and infrastructure data retrieval.
Custom CMDB Query Builder plug-ins for Datadog and automated Hardware Asset onboarding workflows.
Implemented backend logic, transform maps, and client scripts to automate high-volume infrastructure processes.
Full implementation lifecycle from solution design and configuration to testing and deployment of enterprise modules.
High-level deployment diagrams, technical guides, and UAT documentation for production-ready catalog items.
Contributed to sprint planning and stakeholder meetings to align technical deliverables with global organizational goals.
Completed the intensive training program of full-stack development, cloud technologies, and modern software engineering practices through hands on projects and mentorship. Delivered two major projects: a microservices-based food store web application and an AI-driven predictive maintenance system, showcasing my ability to design and implement scalable solutions in a collaborative environment.
Built as part of Project Summit, this full-stack application applies microservices and micro-frontend architecture patterns for scalable product, user, and cart workflows.
Designed as an AI-driven monitoring initiative, this solution combines MQTT data ingestion, XGBoost anomaly detection, and a Flask + React stack for real-time machine health insights.